Frequently Asked Questions
General
Yes, but residents are responsible for painting the walls back to the original color at move-out.
Satellite dishes, antennae, and aerials shall not be placed or erected on the roof or exterior of buildings without prior written consent.
Our touring hours are Monday - Friday 8 a.m. to 5 p.m.
Services
Yes, Sundance has Amazon Hub package lockers in the office. The Hub is a collection of lockers that accepts packages from multiple carriers such as Amazon delivery, USPS, FedEx, and UPS. All package couriers are directed to use the Hub. Your package will be delivered to the Hub and you will receive a notification with a one-time pick-up code. At the Hub enter the code on the screen and the door pops open. You will receive an email with a sign-up link. Sign in with your Amazon account or sign up for a free account. Then you will be ready to pick up your packages at the Hub.
For resident convenience, Sundance features an on-site compactor.
Yes, we offer an on-call courtesy officer for after-hours noise complaints. To request assistance, call the office number and follow the prompts to leave a voicemail with your complaint details, apartment number, and phone number. The courtesy officer will receive your message and respond as soon as possible.
Policies
We request that residents keep sound equipment and televisions at a reasonable level at all times. Quiet time is from 10:00 pm until 8:00 am. Boisterous conduct, large parties, or excessive noise are prohibited in our community.
Sundance is a smoke-free community. We do not allow the use of tobacco products anywhere inside our gated community, including inside apartments, on the patio, parking lot, pool area, and other common areas.
Tobacco products include, but are not limited to; tobacco, marijuana, vapes, hookah, cigars, vaporizer, dab pen, and pipes.
Lease
We have electronic lease signing which is super easy and convenient! After your application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.
Yes, with applicable fees and a month-to-month rent increase.
Yes, with applicable early termination fees listed in your lease agreement.
Anyone not listed on the lease cannot stay in the apartment for more than 7 days in one week, and no more than 14 days in any one month.
Yes, any occupant staying in the apartment home more than 14 days a month must be added to the lease.
Lease terms can range from 7-15 months.
The shortest lease term offered at Sundance is 7 months.
Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.
Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:
Sundance at Clermont
P.O. Box 3687
Coppell, TX 75019-4277
If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.
Payments
Once your application has been approved, we will contact you by phone and send you a “welcome letter” via email, which will include the amount of your first payment and other important information about your move.
The remaining balance from your security deposit, if applicable, will be refunded once final utility fees and cleaning and/or damage fees are charged.
Rent is due on the 1st of each month and is considered late on the 4th. Late fees may apply.
Resident Portal
Yes! You can access the portal using the Westdale Living Mobile App, available on Google Play and The App Store.
Through the app, you can make payments, create maintenance requests, and get notified of announcements and calendar events when you turn on push notifications.
As a resident, you will have access to a portal where information on your account, your lease, your utilities, community events and general information and updates will be accessible. We encourage residents to check the portal at least weekly and allow push notifications for community updates.
Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.
Amenities
Sundance Apartments offers spacious patios and balconies, complete with extra storage for your convenience!
Yes, our fitness center is equipped with free weights, strength and cardio machines, a rebounder trampoline, and a rock climbing wall.
Sundance Apartments offers thoughtfully designed homes with modern features, including cable-ready access, air conditioning, and electronic thermostats for your comfort. Enjoy spacious interiors with 9' ceilings and crown molding, ceiling fans, and large closets. The kitchens are equipped with glass-top stoves, over-the-range microwaves, dishwashers, disposals, refrigerators, and large pantries. Select homes feature upgraded finishes such as stainless steel or black appliances, upgraded lighting, and stylish counters. Bathrooms include Roman tubs in the master suite, while ceramic tile flooring enhances the foyer, kitchen, and bathrooms. Each apartment also includes a private patio or balcony with extra storage and scenic courtyard views in select homes.
Sundance has Amazon Hub lockers for package deliveries! These lockers are available 24/7 for you to pick up your packages at any time after they arrive. The Hub accepts packages from multiple carriers such as Amazon delivery, USPS, FedEx, and UPS. All package couriers are directed to use the Hub. Your package will be delivered to the Hub and you will receive a notification with a one-time pick-up code. At the Hub enter the code on the screen and the door pops open. You will receive an email with a sign-up link. Sign in with your Amazon account or sign up for a free account. Then you will be ready to pick up your packages at the Hub!
Yes! Sundance has a sparkling swimming pool with Wi-Fi access.
Application Process and Qualifications
To tour an apartment home we require any prospects over the age of 18 to provide a valid government-issued photo ID.
Your total gross income must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.
Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.
A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:
Group A Primary Acceptable ID
- Valid driver's license from a U.S. state
- Federal or state ID card
- Military ID card
- U.S. passport or card
- Permanent Resident Card
- Foreign Passport with one of the following:
- Valid copies of Temporary I-551 Employment Authorization
- Form I-20
- Form I-94
- Form I-485
Yes, you can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.
You MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Everyone 18 and older will be listed as a leaseholder for your apartment. If you are the first person filling out the application, you will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.
If your application has not yet been approved by the leasing office, simply log in to your application, and invite them to complete an individual application. Be sure to contact us to let us know you added someone so we can ensure they are included in the approval process. Note: If your application has already been approved, contact us and we can help.
All roommates must qualify to be approved, but applicants can apply to qualify on their own. All applicants over the age of 18 must be leaseholders.
When you log in to your Applicant Portal, any outstanding charges will appear so you can easily make a payment.
We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.
Yes, we are proud to offer discounts for teachers, first responders, and military. Please contact us for more information.
Yes, Sundance is happy to offer a Preferred Employer Program for Disney, Universal Studios, and Sea World employees. Contact us to learn about exclusive benefits for our Preferred Employers!
Neighborhood
Sundance is close to a variety of grocery stores, with Publix, Walmart Supercenter, and ALDI all less than 3 miles away.
Sundance offers both an on-site dog park and convenient access to nearby parks, such as Minneola Dog Park and Clermont Dog Park.
Sundance is in the zone for Lost Lake Elementary School, Windy Hill Middle School, and East Ridge High School. Other nearby colleges and universities include Lake-Sumter State College - South Lake Campus and Alen South Lake University.
Sundance is conveniently located within three miles of EV charging stations. To find the nearest charging locations, visit the Department of Energy's website: https://afdc.energy.gov/fuels/electricity-locations.
Residents of Sundance enjoy easy access to a range of shopping destinations, with Clermont Landing, South Lake Plaza, Hancock Village, and East Towne Center, all conveniently located within 5 miles
Yes, AdventHealth Clermont Health Park and Orlando Health South Lake Hospital are approximately 2 miles from Sundance Apartments.
Parking
Sundance features limited-access gates that require a resident code or card fob for entry.
No, all parking is complementary and is available on a first come, first serve basis.
Each licensed resident is allowed 2 vehicles.
No, vehicle registration is not required to park in our community.
Sundance Apartments has open parking, meaning visitors can park on any available uncovered parking.
Pets
Yes, we have breed restrictions in place. Aggressive breeds, including but not limited to Pit Bulls, Rottweilers, Doberman Pinschers, and Cane Corsos, are not permitted. Please contact us for more details.
We do not permit exotic pets in our community.
Residents are permitted a maximum of 2 pets per apartment home at Sundance.
Yes, Sundance is pet-friendly! Please reference our Pet Policy on our Amenities page or contact us for more information.
If you get a new pet, please bring them to the leasing office along with their current vet records. A one-time pet fee will be required, along with a monthly pet rent.
Sundance has an on-site pet park, pet relief area, and pet waste stations around the community.
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